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How to complain
Email contact@cheapfareflight.us or call +1 (888) 778-0736. Please include your name, booking reference, what happened and the outcome you are looking for, and attach any relevant documents.
Acknowledgement
We log every complaint and send you an acknowledgement with a reference number, so you can follow its progress.
Looking into it
Someone who had no part in the original booking goes through the records and messages. If an airline played a role, we put the problem to the airline and pass its answer on to you.
Our response
We reply in writing, explaining what we found and what we will do. When we acknowledge your complaint, we tell you when to expect our answer, and if a matter depends on an airline, we keep you updated while we wait for it.
Outside agencies
You may also file a complaint about an airline or a ticket agent with the U.S. Department of Transportation's Office of Aviation Consumer Protection, or contact the consumer protection office of your state attorney general. This policy does not limit those rights.
Complaints about the flight itself
Delays, overbooking, airport disability assistance and bag handling are down to the airline. For a trip booked with us, we will point your complaint to the right place at the airline, but the airline makes the call.
Who we are
- Cheapfareflight
651 N Broad St, Suite 201
Middletown, DE 19709
United States - contact@cheapfareflight.us
- +1 (888) 778-0736
- 24 hours a day, 7 days a week